HOW do you open this thing??? Are you serious?
Open stock TimeWise Repair® Day and Night Cream products in the original packaging will begin to ship this month. Contact your Mary Kay Independent Beauty Consultant for further information.
If you are in need of a Consultant, you can contact me direct at www.marykay.com/kblodgett
The updated TimeWise Repair® Volu-Firm® Day Cream With SPF 30 and Night Treatment With Retinol jars--specifically; difficulty with unscrewing the lids, as well as dispensing product from the pump, has been addressed to corporate, who was unaware of the problem. You should contact your consultant, or contact corporate. They will replace the product for. Your consultant will have more information. You're a valued customer and Mary Kay firmly stands behind its products and its Satisfaction Guarantee and Golden Rule service that customers deserve.
Getting the most from your TimeWise™ Repair Jar:
The jars for both TimeWise Day and Night Cream are designed to offer an environmentally conscious and airtight container. This better protects the product, keeping it fresh as you use it.
The jar lid will unscrew to reveal the pump. However, the pump itself cannot be unscrewed or removed. (Please don’t try.)
Most jars will begin to dispense Day/Night Cream after being pumped approximately five times. Other jars maybe need approximately 20 pumps.
If, after 20 pumps, no product is dispensed, please try this simple method:
o Identify the larger circular button and the smaller circular valve on the top of the jar.
o Press the button and hold it down.
o While holding the button down, place a thumb firmly over the valve – ensuring the entire valve is completely covered.
o While keeping your thumb over the valve, release the button.
o Then release the valve.
o Repeat these steps at least one to two more times.
o If, during this process, the button remains depressed, please allow a minute or two for it to return to its regular position.
o Once this process is complete, you should be able to use your jar normally. If, for any reason, problems continue please contact your Mary Kay Independent Beauty Consultant.